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"Thanks for the awesome produce, cool newsletter, friendly vibe, and ongoing deliveries!"

- Suzanne G.
Proctor, BC

How It Works

Thank you for choosing Endless Harvest to bring you fresh organic fruit, vegetables, and groceries! Using our service is a great way to save you time and money, and to help you make healthier eating choices. We’ve included a brochure and a grocery price list, along with this ordering guide, to help make Endless Harvest work for you.

Ordering your produce and groceries with Endless Harvest is easy

• Leave it up to us. Once you set up your box type and delivery schedule, you’re done! You can also put in standing orders for groceries and permanent substitutions, and everything will be done for you.
  
• For a little more involvement, you can check the website and the Box List Hotline to see what’s in the boxes, and make your subs and grocery orders on a per-box basis.
  
• Or, you can have complete control over everything you get by ordering a Custom Box from our website. This leaves the ordering up to you- it’s very fast and easy!

	The Basic Box Most people choose this box: a balanced selection of fruits and veggies, with an average of 5 types of fruits and 8 of veggies.
	The Garden Box Love to cook? Just like your own garden, plenty of vegetables with a small selection of fruit.
	The Orchard Box Don't like your veggies, or have your own garden? This is the box for you, with lots of fruit and only three different veggies.

Box Sizes

Small - $33 - feeds 1-3 people for about a week.
Large - $43 - feeds 2-4 people for about a week.

Add-Ons - $8 - get a bit of extra fruit and/or veggies.

The box contents change weekly and with the season. Check out what's in this weeks' boxes.
Every box comes with a newsletter with produce information and a recipe. See our past newsletters, or search our recipe database.

All of our produce is organic. We buy locally grown items as much as possible, giving second preference to BC-grown, and then sourcing from other areas as needed. We require that growers from outside the Kootenays be certified organic. In order to support local growers, we do not require that our Kootenay organic growers be certified however most of our local growers are. Our non-certified growers grow to certified standards.

We update the box contents every Friday. We’ll email you once the website has been updated. If you are missing something from your box, or you receive something that is poor quality, please let us know! We will give you a replacement or issue a credit for anything that you didn’t receive or that was unsatisfactory. We want you to be happy with what you receive and we appreciate your feedback.

Ordering

It’s easy to place your order on our website or the Box List Hotline. If you have email, we’ll email you weekly once the website has been updated. All orders and changes need to be in by your order deadline:

• Sunday night for Wednesday deliveries
• Monday noon for Thursday deliveries
• Tuesday noon for Friday deliveries

Our website makes your grocery shopping fast and easy- you can shop anytime from the comfort of your own home! The first time you use the website, sign up as a new customer, and give yourself a password. You can order on-line, see our most recent newsletters, and browse our large recipe archive. If you need help using the website, we can walk you through it, or send you our Website Guide.

Substitutions

Make changes to your standard produce box with substitutions:

• Permanent Subs: If there are items that you don’t want to receive, let us know and we’ll keep those permanent subs out of your box automatically.
  
• Weekly Subs: In addition, you can make up to two substitutions per box.

We replace the items you’ve removed from your box with other items of the same dollar value. Let us know what you’d prefer to have in your box, or leave it up to us.

If you need to make more substitutions, or if you want to pick all of the items and quantities that come in your box, try a custom box. You pick everything, giving you complete control over your shopping. The minimum order is $33 of produce and groceries.

Visit our Delivery Schedule page for delivery days and order deadlines, and our Frequently Asked Questions page for more information.

Ready to sign up? Click here

Payment

Payment is required upon delivery, by cheque or money order. Cash payments may be made by special arrangement- please contact us. Please leave your payment in your empty box for pick up on the morning of your delivery day. If you forget to leave out your payment, please mail it to us.
We have two prepayment plans to save you time and money:

• Prepay 4 boxes and get 5% off.
  
• Prepay 12 boxes and get the 13th for free.

To receive the prepayment discount, your account balance must be up to date. The discount only applies to the produce boxes. When you prepay, the credit will stay on your account until you use it.

Statements are sent out at the beginning of each month, either by email or delivered with your box. If you’d rather get a paper copy, or need help reading your statement, please give us a call. Your statement balance is due with your next payment. If you have a credit, you can deduct it from your next payment.

Accounts with overdue balances may be cancelled by us at any time, and are subject to interest at a rate of 2% per month (26.82% per annum, compounded monthly).

Delivery

Please leave your clean, empty box out for pick up on the morning of your delivery day, with your payment and newsletter bag inside:

• Wednesday noon to 9pm: Nelson, North Shore
  
• Thursday noon to 9pm: Ymir, Salmo, Beaver Valley, Trail, Rossland
  
• Friday 10am to 8pm: Hwy 3A from Blewett to Castlegar, Slocan Junction to Winlaw, Slocan City (every other week).

If your box is not delivered when you expect it, please give our office a call. If there has been some sort of delay, due to weather, etc., we’ll have information posted on our office voicemail, along with when you can expect your box.

To reduce the amount of garbage that we create, please return the plastic bag the newsletter comes in. Many of our customers use the bag to put their payment in, and it reminds them to leave out their box. We also take back clean, intact Gaia Farms egg cartons to be returned to the farm for reuse.

Box Deposits

If your box or ice pack (used in the summer) isn’t returned, a deposit will be applied to your account. The charge is $8.00 for an unreturned box, and $2.00 for an unreturned ice pack. Once they have been returned, the charge will be removed from your account. Boxes must be returned to us in clean, reusable condition.

Other Information…

Occasionally we need to make changes to the upcoming box contents:

• Our supplier may not receive what they thought they would, so they may not have what we’ve ordered;
  
• We may have received something that’s poor quality so we’ll put something better in the boxes;
  
• Local growers may not have as much of an item as they thought. This may be from a quick change in the weather that causes the plants to go to seed or cause other damage, or a sudden slow down in growth so the food isn’t ready when the grower thought it would be.

When we have to make a change to what’s in the boxes, we make sure that you have the same dollar value by putting in more of other items. Check your invoice and newsletter to confirm your box contents.

It is important to us to contribute to our community. We do this in several ways:

• We regularly donate food to local aid groups.
  
• Every December, we have our Annual Holiday Donation Program. We offer you the opportunity to donate organic produce at wholesale prices to aid groups of your choice. We match the dollar value of your donation, and distribute the produce to various groups that put together hampers, holiday dinners, and otherwise help the community at this time of year.
  
• We use a propane-powered delivery van to keep emissions down.
  
• We focus on providing minimally packaged, locally-grown and produced food to keep our money in our community. -everyone who works with us is offered a good working environment, all food purchases at wholesale prices, profit-sharing, and health benefits. We enjoy what we do and we appreciate your support!

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